Refund Policy

At SeaConnect, we strive to provide a seamless and satisfying experience for our customers. However, we understand that sometimes refunds may be necessary. Our refund policy is designed to be fair, transparent, and easy to understand.

Eligibility for Refund

• Unused eSIM: Refunds are only possible if the eSIM has not been installed or used.
• No Refund After Use: Once the eSIM has been activated or used, no refund will be possible.
• Validity Period: eSIMs are valid for 30 days from activation. After this period, no refund or cancellation will be possible.

Refund Process

• Requesting a Refund: Contact our support team at payment@seaconnectesim.com to request a refund.
• Refund Approval: Refunds will be approved only if eligibility criteria are met.
• Refund Timeline: Once approved, refunds may take up to 15 working days to process.

Refund Details

• Full Refund Only: Partial refunds are not possible. If eligible, you will receive a full refund of the purchase amount.
• No Refund for Service Interruptions: Network interruptions or downtime do not qualify for a refund.
• Country-Specific Policies: For some countries, eSIM orders cannot be cancelled or refunded once placed due to local regulations.

Additional Refund Policies

• Payment Method: Refunds will be issued using the same payment method as the original purchase.
• Refund Amount: The refund will include the purchase price, excluding taxes, processing charges, or non-refundable fees.
• Refund Limitations: Refunds are subject to the terms outlined in this policy and may vary depending on regional restrictions.

Non-Refundable Situations

• Change of Heart: Simply changing your mind does not qualify for a refund.
• Device Incompatibility: Inability to use the eSIM due to an unsupported or locked device does not qualify.
• Incorrect Purchase: Wrongly selected country or data plan will not be refunded once processed.

Customer Responsibility

It is the responsibility of the customer to ensure:

• Their device is compatible with eSIM technology.
• Correct country and plan are selected before purchase.
• They have reviewed this refund policy before completing the order.

Policy Updates

We may update this refund policy from time to time to reflect changes in business practices or regulatory requirements. Any updates will be published on this page with the revised date.

Contact Us

If you have any questions or concerns about our refund policy, please contact our support team at payment@seaconnectesim.com. We are here to help.

By purchasing our eSIM service, you acknowledge that you have read, understood, and agree to our Refund Policy.